Overview
Because every item the gallery sells is a one-of-a-kind we are not able to offer a replacement service.
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The maker of the returned item will be consulted to decide if the item is damaged or defective. The maker’s decision on this is final.
If you are approved, then your refund will be processed, and a credit will be arranged within 10 working days.
Shipping returns
To return your product, you should mail your product to: 18 Halse Place, Opunake. 4616
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at viv@blacknosugar.com for questions related to refunds and returns.